At GDP Impex HK Ltd. customer satisfaction is our top priority. We offer a 7-day return and exchange policy to ensure that our customers have a hassle-free experience with us.

Eligibility for Returns or Exchanges:

• Items must be returned within 7 days from the date of delivery.

• The product must be unused, in its original condition, and with all tags, packaging, and accessories intact.

• Proof of purchase (receipt or order confirmation) is required to initiate the return or exchange process.

• Some items (like perishable goods or customized products) may not be eligible for returns. Please check product-specific return eligibility before initiating the process.

 Refund Policy:

• Refunds will be initiated within 30 days after we receive the returned goods and inspect them to ensure they meet our return conditions.

• Duties will not be refundable in case of returns.

• The refund amount will be credited to the original payment method used during the purchase or provided as store credit, as per your preference.

• Shipping charges (if applicable) may not be refunded unless the return is due to a defective or incorrect item.

 Important Notes:

• Returned items that do not meet the eligibility criteria may not be accepted, and you may be asked to cover the shipping cost for the item’s return.

• We are not responsible for any lost or damaged returns during transit, so please use a reliable courier service with tracking.

• In case of delays, feel free to contact us for further assistance.